Install, Login, and Troubleshoot the Official Ledger® Live Wallet on Desktop and Mobile
Ledger® Live is the official application that allows users to manage their cryptocurrencies with the Ledger® hardware wallet. It provides a secure environment for tracking portfolio balances, sending and receiving funds, and updating firmware. Whether you’re using the Ledger® Live Desktop or Ledger® Live App, the platform ensures maximum control over your digital assets.
To start, visit the official Ledger® website and choose the correct version for your operating system — Windows, macOS, or Linux. Mobile users can install the Ledger® Live App directly from the Google Play Store or Apple App Store. Always verify that the source is legitimate before downloading. Once installed, open the app, connect your Ledger® hardware wallet, and follow the on-screen setup guide to create or restore your account.
The Ledger® Live login process uses a local password and your hardware device’s confirmation system. Enter your Ledger® Live password, connect your Ledger® wallet, and authorize transactions using the physical device. This method ensures your private keys never leave the device, maintaining complete security.
If you see “Error Connecting Ledger® Account,” it often indicates a version or firmware mismatch. Update both Ledger® Live and your device firmware. Disable any network restrictions or proxy settings and restart Ledger® Live. Reinstalling the application can also help fix persistent connectivity issues.
If your device is lost or damaged, use your 24-word recovery phrase to restore your wallet on a new Ledger® hardware device. Never input your recovery phrase online. The “Can’t verify Ledger® Wallet” error may occur if the device firmware or app is outdated. Reinstall or update your Ledger® Live to correct this issue.
Ledger® doesn’t directly manage third-party 2FA setups. If you need to reset 2FA, follow the exchange or service provider’s recovery process. For Ledger® security, ensure your PIN and recovery phrase remain private. Ledger® Support will never ask for them.
Ledger® and Trezor devices use separate systems. You can’t directly connect or sync a Trezor with Ledger® Live. Each device should be managed through its respective app—Ledger® Live for Ledger® and Trezor Suite for Trezor. Both can coexist independently on the same computer.
The Ledger® Help Center provides official articles, firmware guides, and troubleshooting steps. Before reaching out for help, note your device model, OS version, and exact error messages. For quick solutions, use the in-app support section or visit Ledger®’s official help site.
If the Ledger® Live App is not working properly, clear its cache, reinstall the app, and check for OS permission issues. For Bluetooth users, restart both devices and remove old pairing data before reattempting connection.
Always download Ledger® Live only from the official Ledger® website or verified app stores. Avoid third-party sources to prevent phishing risks.
This could be due to outdated firmware, poor USB connection, or an older Ledger® Live version. Update and retry after restarting your device.
No. Ledger® Live supports only Ledger® devices. Trezor wallets work with the Trezor Suite App.
Use your 24-word recovery phrase on a new Ledger® device. Never share this phrase or type it online.
It usually results from version mismatches or network blocks. Updating your app and firmware typically resolves it.
Visit the official Ledger® Help Center for step-by-step guides or contact Ledger® Support for assistance.